FAQs
Products
What is the weight of the electric trike?
TK1 Folding: G.W. 129.0 lbs (58.5 kg), N.W. 89.9 lbs (40.8 kg)
What is the assembly level of the electric trikes?
TK1 Folding: 95%
Where can I buy a replacement battery?
Our electric tricycles come with an original battery included. Currently, we do not offer extra batteries for purchase. Please stay tuned for updates!
Shipping & Return
How long will my order be shipped?
Mooncool ships within 2~10 business days via FedEx.
Is the order free shipping?
Free delivery is available across all regions of the UK.
What is your return policy?
Mooncool’s trikes can be returned for free within 30 days after arrival, provided that it does not affect the secondary sales. After 30 days, we need to charge you a return shipping fee if you have no reason or it is not suitable for the free return conditions.
Warranty & Support
How about the Mooncool warranty?
All products purchased from Mooncool come with a hassle-free warranty. Mooncool warrants the products for a limited time within 1-year from the date of delivery.
Where can I get product manuals?
You can view the trike instructions on the Assembly Guides page or you can also Contact Us directly for the PDF version for free.
Contact Us
Still cannot find what you're looking for?
If you still can't find the answer to your questions in our FAQs, you can send us a message by filling out the form directly.